General Terms
& Conditions
DARIEN-JONES PUBLISHING
www.darien-jones.co.uk
1. Our websites
Your use of this website and any
service contained within constitutes acceptance of these Terms &
Conditions.
2. Customer information
2.1
Our purchase online facility uses the PayPal service. If you do not have a
PayPal account you will need to register as a PayPal customer to purchase
products from our website.
2.2 You should always check that
the contact information you provide is correct before creating a PayPal
customer account or proceeding to payment.
2.3 You are responsible for
maintaining your own PayPal username and password, where required to access
your customer account. You should ensure that you store your username and
password securely and that the details required to access your PayPal customer
account are not provided to another party.
2.4 As a customer you are
responsible for your customer account and actions taken within it. If you are
aware or suspect that your customer account username and password or other
details have become known to a third party, you should inform PayPal
immediately.
2.5 Our website is only intended
for use by adults. Adults may purchase products for children as long as the products purchased are intended for use or consumption by
children.
3. Privacy
Darien-Jones Publishing takes your
privacy seriously and complies with the Data Protection Act 1998. For further
details please see our Privacy Policy.
4. Product pricing
4.1 We make every effort to ensure
that the pricing displayed on our websites is correct. However, if an error in
the pricing of a product is found we reserve the right to either cancel your
order or contact you to arrange payment of any extra sum due or refund any
over-payment made by you (as applicable). The processing of an order can be
cancelled or corrected by us at anytime up to the
shipment of that order and any related items.
4.2 We reserve the right to alter
all product pricing without notice.
5. Your order and shipping
5.1 When you place an order via
PayPal you will receive a confirmation email from us to confirm your order.
5.2 Darien-Jones Publishing will
ship the product to you when we have received and processed a valid payment
from you via PayPal, or when we clear your cheque if you are ordering and
paying by post.
5.3 All UK shipments are by Royal
Mail Standard Second Class Mail unless requested otherwise by email or
telephone.
5.4 Allow up to 14 business days
for delivery from date of your payment.
5.5 The Story-Tell Lib book is
printed on demand so allow 28 business days for delivery from our receipt of
your payment.
5.6 In the event that the ordered
product is out of stock we will make a full refund of your payment.
5.7 We cannot be held responsible
for disruption to shipping caused by industrial disputes or action outside our
direct control. If such disruption occurs you will be offered delivery via an
alternative delivery or a full refund.
5.8 If you are ordering a product
from outside the UK the recipient of the product is responsible for all customs
duties or tariffs incurred in the country to which the products are shipped.
Furthermore your order may be subject to delay or be opened and searched by
local customs authorities when entering the destination country. Please note we
are unable to provide specific advice on customs duties or tariffs.
6. Cancellation rights, returns and
refunds
Under the Consumer Protection
(Distance Selling) Regulations 2000 you have a right to cancel your purchase.
However, to exercise this right you must notify us in writing, (email or
letter) within 14 working days from the day after you receive
your goods.
6.1 As stated above notification of
cancellation must be in writing. A telephone call is not a valid cancellation.
6.2 No right of cancellation,
refund or return exists under the Consumer Protection (Distance Selling)
Regulations 2000 once you have used the product, unless it is defective or
visibly damaged and you are returning it for this reason.
6.3 No right of cancellation exists
for personalised goods (author signed copies of books
or prints), unless defective.
6.4 Please observe the following
procedure for all returns to us:
Return the product with the related
invoice/delivery note. Write on the invoice delivery note the reason for the
return.
If you are returning your product
(book or print) because it is defective or damaged, please state the
defect/defects or damage/damages).
Repackage the product in its
original packaging, including any accessories, or printed matter that came with
the product. Unfortunately we will be unable to issue a refund where the
product is in an incomplete state.
If the original packaging
surrounding the product has been damaged or destroyed we will only issue a
refund if the product is being returned due to a defect. If the original
packaging of a defective product has been damaged or destroyed you should
ensure that the returned product is adequately packed for shipment back to us.
6.5 You are responsible for paying
any postage or shipping costs incurred when returning the product.
6.6 We recommend that all returns
be sent by registered post or recorded delivery, so that a record of the return
is available for you.
6.7 We will not issue refunds for
any items lost or stolen in transit to us.
6.8 Where a returned item is lost
or stolen in transit to us, you should claim compensation from the company that
shipped the return.
6.9 If you fail to return a product
to us, we may make arrangements to have the product collected from you. The
cost of this collection will be passed on to you.
6.10 Unused products may
be returned promptly by customers to the address below:
Darien-Jones Publishing
9 Brookhouse Mill
Greenhouse Lane
Painswick
Stroud
Gloucestershire GL6 6SE
6.11 Subject to the above, we will
refund the purchase price of a returned product within thirty days of receiving
written notification of your intention to return the product.
6.12 We will also refund the cost
of standard or recorded postage incurred returning a product, if incorrectly
sent by us or where the product has been returned due to
a defect. Please note that we will not refund any courier, overnight or
express element of any delivery or postage charge, including Royal Mail Special
Delivery.
8. Customer Complaints
We endeavour
to respond to all customer complaints or queries within five working days.
9. Faulty Products
Where a Customer experiences a
fault with a product it can be returned to Darien-Jones Publishing subject to
our returns policy above.
10. Events outside our control
Darien-Jones Publishing shall not
be liable for delay or failure to perform any obligation under these Terms
& Conditions if the delay or failure is caused by any circumstances beyond
our reasonable control, including, but not limited to, acts of god, war, civil
disorder or industrial dispute.
11. Licence
11.1 Darien-Jones Publishing grants
you a licence to access the content, information and
services contained within our website for personal use only.
11.2 This licence
allows you to download and cache (using your browser) individual pages from our
website.
11.3 This licence
does not allow you to download and modify individual pages or substantial parts
of our website nor to make our website available via an intranet, where our
website or a substantial part of it is hosted locally on the intranet in
question.
11.4 Our website design, layout,
content or text cannot be copied, edited or otherwise manipulated without our
express prior written permission.
11.5 Our website cannot be placed
within the frame-set of another site.
11.6 Third parties are not allowed
to “deep link” to pages within our website, without our express prior written
permission. All links (unless expressly permitted by us) should be to the main
index page of our website. Furthermore, the content of such links, whether
graphic or text should not be misleading, false, derogatory or in any other way
offensive.
11.7 The restriction on “deep
linking” does not apply to affiliate partners who wish to send customers
directly to a particular page or product in order to increase their affiliate
sales.
12. Copyright
12.1 All content, databases,
graphics, buttons, icons, logos, layouts and look and feel are the copyright of
Darien-Jones Publishing.
12.2 The data mining, extraction or
utilisation of product information from our website
is not permitted without our express prior written permission.
13. Reasonably Foreseeable Losses
13.1 Darien-Jones Publishing will
be liable for any losses incurred by you due to breaches of these Terms &
Conditions by us, where such losses were reasonably foreseeable at the time the
contract between you and us was made.
13.2 All business, indirect or
consequential losses not reasonably foreseeable at the time of the contract
between you and us are excluded.
13.3 Darien-Jones Publishing does
not exclude or limit liability for death or personal injury caused by the
negligence or breach of duty by us, our employees or
agents.
14. Severability
The foregoing paragraphs,
sub-paragraphs and clauses of these Terms and Conditions shall be read and
construed independently of each other. Should any part of this agreement or its
paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the
remaining paragraphs, sub-paragraphs and clauses.
15. Waiver
Failure by Darien-Jones Publishing
to enforce any accrued rights under these Terms and Conditions is not to be
taken as or deemed to be a waiver of those rights unless we acknowledge the
waiver in writing.
16. Entire Terms and Conditions
These Terms and Conditions set out
the entire agreement and understanding between you and Darien-Jones Publishing.
We reserve the right to change these Terms & Conditions at any time,
without giving notice to you.
17. Jurisdiction
These Terms and Conditions shall be
interpreted, construed and enforced in accordance with English law and shall be
subject to the exclusive jurisdiction of the English Courts.
Your statutory rights are
unaffected.
Last updated 30 October 2025
Darien-Jones Publishing is the
publishing arm and imprint of Nicholas J. Jones Graphics